GENERAL CONDITIONS AND INTERNAL REGULATIONS
GENERAL PROVISIONS
Arrival and departure
Arrivals are between 4:00 p.m. and 6:00 p.m. at 12 avenue du Général Giraud, 35800 Dinard.
Please call us on +33 6 08 96 50 99 when you are there.
When you make your reservation, we will ask you to provide us with a more precise arrival time so that we can welcome you in the best possible conditions. In case of delay, it is imperative to notify us by phone so that we can make arrangements. Do not hesitate to contact us with any questions.
Departures are between 8:00 and 10:00.
We will meet you on site at the time you have arranged, to inspect the premises and collect the keys.
Internet
Free Wi-Fi is available. The tenant agrees to use this access in compliance with applicable laws. The owner cannot be held responsible for any fluctuations in speed.
Parking
The residence does not have private parking. Depending on availability, parking is available on the street (free) and in a public parking lot 150m away (free). The nearest covered paid public parking lot is 500m away (city center parking).
Pets
Our animal friends are not allowed.
The accommodations are strictly non-smoking.
Ashtrays will be available exclusively for outdoor areas.
Materials and equipment
The use of the various materials and equipment made available to the customer (free of charge or for rental) remains the sole responsibility of the customer who declares that he has ""civil liability"" insurance covering all incidents or damage that may occur during the use of the latter. He waives any liability against the owner in any capacity whatsoever. He cannot hold the owner liable for any bodily injury or material damage caused to third parties or to himself.
Children remain under the responsibility and supervision of their parents or persons responsible for them.
Price
The accommodation rate includes water and electricity rental charges, sheets and towels.
Additional charges: A tourist tax is due on site upon departure. For 2025: €0.83 per day per adult. Free for children under 18.
Baby bed, baby chair, on request free of charge.
Payment
The reservation becomes effective as soon as the tenant registers their bank details in the Stripe system.
The balance of the rental is due one month before your arrival by bank transfer or check.
Payment terms:
For accommodations 1 / 2 / 3 / 4
- Bank transfer to Patricia Perrier's BNP Paribas account
IBAN: FR76 3000 4031 8200 0073 1970 487
BIC: BNPAFRPPXXX
For accommodation 5 "Bénétin"
- Bank transfer to the Crédit Lyonnais account of Mr and Mrs Gérard Perrier
IBAN: FR25 3000 2080 3100 0000 0658 C86
BIC: CRLYFRPP
For reservations made within 1 month of the arrival date, the full price of the stay will be requested immediately by bank transfer.
No key will be given without full payment for the stay.
Additional services chosen by the customer will be payable on site.
Cancellation conditions
At the tenant's initiative
Our fixed compensation for cancellation costs is:
Up to 32 days before arrival: no fees (except bank charges if applicable upon reimbursement).
From the 31st and up to 15 days before arrival: 50% of the price of the stay.
From 14 days to arrival: 100% of the price of the stay
In the event of early termination of the stay by the tenant, and if the owner's liability is not called into question, no reimbursement will be made, except for the security deposit under the conditions indicated below.
Some bookings from partner websites may have different cancellation policies; please refer to your confirmation email for bookings from partners.
At the owner's initiative
In the event of exceptional inaccessibility of the accommodation on the agreed dates, the owner undertakes to relocate you to accommodation of the same or higher category, as close as possible to the one initially chosen, at the price conditions stipulated in the contract. In the event that this change cannot take place, the full amount paid will then be refunded to you.
Use of the premises
The customer may not under any circumstances claim any right to remain in the premises after the expiry of the period initially provided for in the contract.
The accommodation is made available to the client in a perfect state of repair and in accordance with the description given by the client. The client will use it as a "good father". He will enjoy the accommodation in a peaceful manner and will make good use of it, in accordance with the purpose of the premises.
Upon departure, the client agrees to do basic cleaning and leave the home clean and free of any rubbish or waste (bins emptied, dishes clean and put away, sheets removed).
The customer agrees to respect the following rules:
Use the premises as a temporary residence, and for private purposes during your tourist or professional stay.
Ensure that the premises are occupied by the signatory of the contract and their companions, without ever exceeding the indicated capacity. The accommodation may under no circumstances benefit third parties.
Do not do anything that might disturb the peace of the neighborhood. In the event of a complaint of nuisance, the customer will be solely responsible.
Comply with the requirements, regulations and orders in force, particularly with regard to hygiene, safety, roads, police, public health and peace.
To notify the Owner as soon as possible of any damage affecting the home, its furniture or its equipment.
To authorize the Owner or a third party mandated by him to carry out, during the rental period, any repairs required by emergency measures, waiving in advance any claim to any compensation or reduction in the rent on this account.
Insurance
Responsible for all damages caused by his actions, the client is required to be covered by a holiday insurance contract for rental risks (theft, fire, water damage). He must therefore check whether his main residence contract provides for the holiday extension (holiday rental) and send proof of this to the owner upon simple request.
GENERAL CONDITIONS RELATED TO ONLINE SALES
1. Purpose
These general terms and conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general terms and conditions of sale apply to all reservations concluded online, via our reservation platform.
Reservation
The customer chooses the services presented on our reservation platform. He acknowledges having read the nature, destination and booking terms of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held liable in this regard. The booking is deemed accepted by the customer at the end of the booking process.
Booking process
Reservations made by the customer are made via the electronic reservation form accessible online on our reservation platform. The reservation is deemed to be made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer attests to the truthfulness and accuracy of the information provided. After the final choice of services to be booked, the booking procedure includes in particular the entry of the bank card in the event of a request for a guarantee or prepayment, the consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate before validation of the booking and, finally, the validation of the booking by the customer.
Acknowledgment of receipt of reservation
Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the booking by email summarizes the contract offer, the services reserved, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of the booking made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.
Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be subject to any modification and/or cancellation. The amounts paid in advance, which are the deposit, will not be subject to any refund. In this case, this is mentioned in the conditions of sale of the rate. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone contact details are specified on the confirmation of the reservation sent by email. All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or for a fee.
Consumption of the service
In accordance with the regulations in force in certain countries, the customer may be asked, upon arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. For establishments with Internal Regulations, the customer accepts and agrees to comply with said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made.
Responsibility
The photographs presented on our reservation platform are not contractual. Even if every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the internet network, impossibility of accessing the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
Complaints
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
Payment
The customer provides their bank details as a guarantee of the reservation, except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc., depending on the possibilities offered by the establishment's reservation platform) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its expiry date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. The establishment has chosen elloha.com/stripe.com to secure online payments by bank card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, limit reached, data entry error... In the event of a problem, the customer must contact their bank on the one hand, and the establishment on the other hand to confirm their reservation and payment method. In the case of a rate subject to online prepayment, the amount paid in advance, which represents the deposit, is debited at the time of reservation. Some establishments can generate invoices/notes electronically; the original file is certified and available online at the internet address provided by the establishment.
Respect for privacy
The customer is informed, on each of the personal data collection forms, whether the responses are mandatory or optional by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate their personal data to third parties on the condition that such communication is compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. In particular, when paying online, the customer's bank details must be transmitted by the payment service provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this transfer of data may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of their reservation. Constellation SAS / Stripe.com, in their professional capacity, have undertaken to the establishment to take all security measures and respect data confidentiality for said data transfers.
Evidence agreement
Entering the required banking information, as well as accepting these general terms and conditions and the booking voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records stored in the elloha.com computer systems will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that their IP address is recorded at the time of booking.
Force majeure
Force majeure means any event external to the parties that is both unforeseeable and insurmountable and that prevents either the customer or the establishment from fulfilling all or part of the obligations set out in the contract. Cases of force majeure or fortuitous events are those usually recognized by the case law of the French Courts and Tribunals. Neither party shall be liable to the other party for failure to perform its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends the performance of the parties' reciprocal obligations and that each party shall bear the cost of the resulting costs.
Dispute Resolution
These General Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.
Entirety
These General Terms and Conditions of Sale, the terms and conditions of sale for the rate booked by the customer, and the reservation voucher or request express the entirety of the parties' obligations. No general or specific conditions communicated by the customer may be incorporated into these General Terms and Conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation form or request (including the specific conditions of the reserved rate) and these general terms and conditions. In the event of a contradiction between the reservation form and the general terms and conditions, the provisions appearing on the reservation form will be the only ones applicable to the obligation in question. These general terms and conditions of online sales may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general terms and conditions of online sales will be posted online by the establishment. As soon as it is posted online, the new version of the general terms and conditions of online sales will automatically apply to all customers.