GENERAL CONDITIONS AND INTERNAL RULES
Arrival and departure
Arrivals are between 3 p.m. and 6 p.m. at 12 avenue du Général Giraud, 35800 Dinard.
Please call us on +33 6 08 96 50 99 when you are there.
When making your reservation, we will ask you to tell us more precisely your arrival time so that we can welcome you in the best conditions. In case of delay, it is imperative to notify us by phone so that we can organize ourselves. Do not hesitate to contact us for any questions.
Departures are between 8:00 a.m. and 10:00 a.m.
We will meet you on site at the time you have set for us, for the inventory and the collection of the keys.
Internet
Wi-Fi is available free of charge. The tenant undertakes to use this access in compliance with the laws in force. The owner cannot be held responsible for the fluctuation of the flow.
Car park
The residence does not have private parking. Possibility, depending on availability, to park in the street (free) and in a public car park 150m away (free). The nearest covered public paying car park is 500m away (city center car park).
Pets
Our animal friends are not allowed.
The accommodations are strictly non-smoking.
Ashtrays will be at your disposal exclusively for outdoor spaces.
Materials and equipment
The use of the material and various equipment made available to the tenant (free of charge or for hire) remains under the sole responsibility of the tenant who declares to have a "civil liability" insurance covering all incidents or damage that may occur during of the use of these.He renounces to engage the responsibility of the owner in any capacity whatsoever. He cannot hold the owner responsible for any bodily injury or material damage caused to third parties or to himself.
Children remain under the responsibility and supervision of their parents or persons responsible for them.
Rental price
The rental price includes rental charges for water and electricity as well as sheets and towels/
Additional charges: A tourist tax is due in addition on site when you leave. For 2024 per day and per adult: €0.83 Free for children under 18
Optional additional services:
Final cleaning:35€ for apartments 1 and 2, 45€ for n°3, 55€ for n°4
Cot, baby chair, on request free of charge.
Payment
The reservation becomes effective when the tenant registers his bank details in the Stripe system.
The balance of the rent is to be paid one months before your arrival by bank transfer or check (France).
Payment terms:
Online payment on the site by credit card, the reservation is directly confirmed.
Otherwise:
- Bank or postal check (for France) payable to Patricia Perrier
Postal address: Patricia Perrier, 30 rue des étangs, 35780 La Richardais
- Bank transfer to the BNP Paribas account of Patricia Perrier
IBAN:FR76 3000 4031 8200 0073 1970 487
BIC: BNPAFRPPXXX
For reservations which would be made in the month preceding the date of arrival, the full price of the stay will be requested by transfer or check.
No key will be handed over without full payment for the stay.
The additional services chosen by the tenant (end of stay cleaning) will be payable locally.
Cancellation conditions
At the initiative of the tenant
Our fixed compensation for cancellation costs is:
Up to 32 days before arrival: no charge (except bank charges if applicable when refunding).
From the 31st and up to 15 days before arrival: 50% of the price of the stay.
From 14 days to arrival: 100%the price of the stay
In the event of early termination of the stay by the tenant, and if the owner's liability is not questioned, no refund will be made, except for the security deposit under the conditions indicated below.
Some reservations from partner websites may have different cancellation conditions, please refer to your confirmation email for reservations from partners.
At the initiative of the owner
In the event of exceptional inaccessibility of the accommodation on the agreed dates, the owner undertakes to relocate you to accommodation of the same or higher category, as close as possible to that initially chosen, under the tariff conditions provided for in the contract. In the event that this change cannot take place, all of the sums paid will then be refunded to you.
Security deposit or surety
Upon arrival of the client in the rental, a security deposit of 150 eurosis requested by the owner in order to prevent the accommodation against all damages and possible thefts. The amount of this security deposit can be paid by check or cash.
It will be returned to the tenant on departure if no degradation or damage has been observed in the accommodation and if it is returned in a good state of cleanliness. In the event of damage or theft, the owner undertakes to return the balance of the amount of the security deposit after deduction of the sums necessary for repairs, restoration and/or purchases, within a period of 60 days inclusive following the return of the keys. To certify the amount of the expenses, the owner produces, as proof, any invoice or any estimate.
If the security deposit proves to be insufficient, the tenant agrees to pay the difference on receipts provided by the owner.
State of play / inventory
A detailed inventory of small household equipment will be given to the tenant upon arrival.
An inventory of fixtures will be carried out in a contradictory way during the arrival of the tenants.
In case of impossibility to carry out the inventory and the inventory upon arrival, the tenant takes the responsibility to check the content and to report any anomaly, missing or damaged elements within 24 hours following his arrival. If no remark is made within this period, the tenant will be presumed to have received the rented premises in good condition and must return them as is, unless proven otherwise (art 1731 of the civil code).
Use of premises
The tenant may not under any circumstances claim any right to stay in the premises at the end of the period initially provided for in the contract.
The accommodation is made available to the tenant in a perfect state of maintenance and in accordance with the description he has made of it. The tenant will use it as a "good father". He will enjoy the rental in a peaceful way and will make good use of it, in accordance with the destination of the premises.
On his departure, the tenant agrees to do the basic cleaning and to leave the house clean and free of any rubbish or waste (emptied bins, clean and tidy dishes, sheets removed). The final cleaning (washing the floor, toilets etc.) can be done by the tenant or he can ask for the cleaning at a flat rate valued between 35 and 55 euros depending on the apartments. Cleaning can be booked by email or requested on arrival.
The tenant agrees to respect the following rules:
Use the premises as a temporary residence, and for private purposes during his tourist or professional stay.
Ensure that the premises are occupied by the signatory of the contract and his companions, without ever exceeding the capacity indicated. The rental can in no way benefit third parties.
Do nothing to disturb the tranquility of the neighborhood. In the event of a complaint for nuisance, only the responsibility of the tenant will be engaged.
Comply with the prescriptions, regulations and ordinances in force, in particular with regard to hygiene, safety, roads, the police, public health and tranquility.
To notify the Owner as soon as possible of any damage affecting the dwelling, its furniture or its equipment.
To authorize the Owner or a third party mandated by him to carry out, during the rental period, any repairs ordered by the emergency, renouncing in advance to claim any compensation or reduction of the rent for this reason.
Insurance
Responsible for all damages arising from his fault, the tenant is required to be covered by a holiday insurance contract for rental risks (theft, fire, water damage). He must therefore check whether his main residence contract provides for the holiday extension (holiday rental) and send proof of this to the owner on simple request.
GENERAL CONDITIONS RELATED TO ONLINE SALES
1. Object
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform.
Reservation
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts.The customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
Booking process
Reservations made by the customer are made via the dematerialized reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information provided.After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a request for guarantee or prepayment, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the customer.
Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit his complaints.
Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be modified and/or canceled. The amounts paid in advance that are the deposit will not be refunded. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone numbers are specified on the confirmation of the reservation sent by e-mail. All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.
Consumption of the service
Pursuant to the regulations in force in certain countries, the client may be asked, on arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form. Any behavior contrary to morality and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to comply with said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a regulation has already been been carried out.
Responsibility
The photographs presented on our booking platform are not contractual.Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
Complaints
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
Payment
The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club... according to the possibilities offered by the reservation platform of the establishment. ) by indicating directly, in the area provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at time of consumption of the service) and the visual cryptogram. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com.There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error... In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which represents the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the establishment.
Respect for privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the establishments, elloha.com, its entities, its partners, its service providers (and in particular online payment service providers). The client authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer agrees to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have undertaken vis-à-vis the establishment to take all security and data confidentiality measures for said data transfers.
Convention of proof
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.
force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals.Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.
Litigation
These General Conditions of Sale are governed by the law of the country of establishment without obstructing the mandatory protective provisions that may be applicable in the country of residence of the consumers.
Entirety
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions.The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question. These general conditions of sale by internet may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers.