GENERAL CONDITIONS OF SEASONAL RENTAL
AND INTERNAL REGULATIONS
Arrival and departure
The arrivals take place between 4 p.m. and 6 p.m. at 12 avenue du Général Giraud, 35800 Dinard.
Please call us on +33 6 08 96 50 99 when you are there.
When making your reservation, we will ask you to tell us more precisely your arrival time so that we can welcome you in the best conditions. In case of delay, it is imperative to notify us by phone so that we can organize ourselves. Please do not hesitate to contact us for any questions.
Check outs are made between 8h00 and 10h00.
We will meet you on site at the time you have set with us, for the inventory and the collection of the keys.
Free Wi-Fi is available. The tenant agrees to use this access in compliance with the laws in force. The owner cannot be held responsible for the flow fluctuation.
The residence does not have private parking. Possibility, depending on availability, to park in the street (free) and in a public car park 150m away (free). The nearest public pay covered car park is 500m away (city center car park)
Our animal friends are not allowed.
The accommodations are strictly non-smoking.
Ashtrays will be at your disposal exclusively for outdoor spaces.
The tourist tax payable by adults is not included in our rates. Additional invoicing will be made on the basis of the current rate applied by the municipality of Dinard according to the classification of furnished tourist accommodation.
Water / electricity consumption
In an ecological concern, the tenant agrees to have a reasoned use of water and electricity. Electricity for heating the accommodation out of season (between the end of September and mid-May) is not included in the rental price. Charges must be paid directly to the owner or his representative at the end of the stay according to actual consumption.
Materials and equipment
The use of the material and various equipment made available to the tenant (free of charge or for hire) remains the sole responsibility of the tenant who declares to have "civil liability" insurance covering all incidents or damage that may occur during of the use of these. He renounces to engage the responsibility of the owner in any capacity whatsoever. It cannot hold the owner responsible for any bodily injury or material damage caused to third parties or to oneself.
Children remain under the responsibility and supervision of their parents or persons responsible for them.
For a firm and definitive reservation, we ask you for a deposit of 20% of the total amount.
The deposit can be paid : online via a secure payment system by credit card. By this payment, the reservation is immediately confirmed.
A booking confirmation email will be sent to you as soon as possible.
Payment of the balance:
The balance is due 4 weeks before the start of the stay.
Payment of the balance will be taken from the credit card given as a guarantee at the time of booking.
Reservation within 4 weeks of arrival
For reservations made in the 4 weeks preceding the date of arrival, the full price of the trip will be due immediately and debited from the credit card.
No key will be given without full payment of the stay.
Additional services chosen by the tenant (end of stay cleaning, rental of sheets and / or towels) will be paid on site.
TERMS OF CANCELATION
At the initiative of the tenant
Our flat-rate compensation for cancellation costs is:
10 € cancellation cost for any cancellation up to 31 days before arrival
from 30 to 21 days before the start of the trip: 50% of the trip price,
from the 20th until the day the trip begins: 100% of the trip price.
In the event of a cancellation related to regulatory restrictions on movement to our region linked to COVID, we will refund the entire deposit, apart from € 10 for service charges.
In the event of an early interruption of the stay by the tenant, and if the owner's responsibility is not called into question, no refund will be made, except for the security deposit under the conditions indicated below.
Some reservations from partner websites may have different cancellation conditions, please refer to your confirmation email for reservations from partners.
At the initiative of the owner
In the event of exceptional inaccessibility of the accommodation on the agreed dates, the owner undertakes to relocate you to accommodation of the same or higher category, as close as possible to that initially chosen, under the pricing conditions provided for in the contract. In the event that this change could not take place, all the sums paid would then be returned to you.
SECURITY DEPOSIT OR DEPOSIT
On arrival of the client in the rental, a security deposit of 150 euros is requested by the owner in order to prevent the accommodation against any damage and possible theft. The amount of this security deposit can be paid by check or cash.
It will be returned to the tenant upon departure if no degradation or damage has been noted in the accommodation and if it is returned in a good state of cleanliness. In the event of damage or theft, the owner undertakes to return the balance of the amount of the security deposit after deduction of the sums necessary for repairs, refurbishment and / or purchases, within 60 days inclusive of the return of the items. keys.To certify the amount of the expenses, the owner produces, as proof, any invoice or any estimate.
If the security deposit proves insufficient, the tenant agrees to pay the difference on supporting documents provided by the owner.
STATE OF PLAY AND INVENTORIES
A detailed inventory of small household equipment will be given to the tenant on arrival.
An inventory will be carried out in a contradictory manner when the tenants arrive.
If it is impossible to proceed with the inventory and inventory upon arrival, the tenant takes responsibility for checking the content and reporting any anomaly, missing or degraded elements within 24 hours of their arrival. arrival. If no remark is made within this period, the tenant will be presumed to have received the rented premises in good condition and must return them as they are, unless proven otherwise (art 1731 of the civil code).
USE OF PREMISES
The tenant may not under any circumstances invoke any right to remain in the premises at the end of the period initially provided for in the contract.
The accommodations are made available to the tenant in a perfect state of maintenance and in accordance with the description he has made. The tenant will use it as a ""good father"". He will enjoy the rental in a peaceful manner and will make good use of it, in accordance with the destination of the premises.
Upon departure, the tenant agrees to make thebasic cleaning and to leave a house clean and free of any rubbish or waste ( emptied bins, clean and tidy dishes) . The final cleaning (floor washing, sanitary facilities etc.) can be done by the tenant or he can ask for the flat-rate cleaning valued between 30 and 50 euros depending on the apartments. Cleaning can be booked by email or requested on arrival.
- The tenant agrees to respect the following rules:
Use the premises as a temporary residence, and for private purposes during his tourist or professional stay.
Ensure that the premises are occupied by the signatory of the contract and his companions, without ever exceeding the indicated reception capacity. The rental can in no case benefit third parties.
Do nothing that might disturb the tranquility of the neighborhood. In the event of a complaint for nuisance, only the responsibility of the tenant will be engaged.
Comply with the prescriptions, regulations and ordinances in force, particularly with regard to hygiene, safety, roads, police, public health and tranquility.
To notify the Owner as soon as possible of any damage affecting the home, its furniture or its equipment.
To authorize the Owner or a third party appointed by him to carry out, during the rental period, any urgently required repairs, waiving in advance any claim to any compensation or reduction in the rent on this account.
Responsible for all damage resulting from his actions, the tenant is required to be covered by a resort insurance contract for rental risks (theft, fire, water damage). He must therefore check whether his main housing contract provides for resort extension (vacation rental) and send a supporting document to the owner on request.
GENERAL CONDITIONS RELATED TO ONLINE SALE
These general conditions define the rights and obligations of the parties within the framework of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform.
The customer chooses the services presented on our booking platform. He acknowledges having taken cognizance of the nature, destination and
he methods of booking the services available on our booking platform and having requested and obtained the necessary and / or additional information to make his reservation in full knowledge of the facts. The client is solely responsible for his choice of services and their suitability for his needs, so that our responsibility cannot be sought in this regard.The reservation is deemed accepted by the customer at the end of the reservation process.
Reservations made by the customer are made via the dematerialized reservation voucher accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted.After the final choice of the services to be reserved, the reservation procedure includes in particular entering the credit card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the customer.
Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay.In the case of online reservation, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the reserved services, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.
Cancellation or modification by the customer
Customers are reminded, in accordance with article L. 121-21-8 12 ° of the Consumer Code, that they do not have the right of withdrawal provided for in article L. 121-21 of the French Consumer Code. consumption.The conditions of sale of the reserved rate specify the terms of cancellation and / or modification of the reservation. Reservations with prepayment may not be subject to any modification and / or cancellation. The sums paid in advance that are the deposit will not be refunded. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone numbers are specified on the confirmation of the reservation sent by email. All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or against payment.
Consumption of the service
In accordance with the regulations in force in certain countries, the customer may be asked, upon arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to verify whether or not he must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and or without any refund if a payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to comply with said regulations. In the event of non-compliance by the client with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the client to leave the establishment without any compensation and or without any refund if a payment has already been made. been carried out.
The photographs presented on our booking platform are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as exact an overview as possible of the services offered, variations may occur between the time of booking and the day of the reservation. consumption of the service.The establishment cannot be held responsible for the non-performance or improper performance of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
Complaints relating to non-performance or improper performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in the amount inclusive of tax, in the establishment's commercial currency, and are only valid for the period indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer.All reservations, regardless of their origin, are payable in the establishment's local currency, except for special provisions indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) where applicable, presented on the rates page, are to be paid directly to the establishment on site. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.
The customer communicates his bank details as a guarantee of the reservation except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club ... according to the possibilities offered by the establishment's reservation platform ) by indicating directly, in the zone provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at time of consumption of the service) and the visual cryptogram. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons:card stolen, card blocked, limit reached, entry error… In the event of a problem, the customer must contact his bank on the one hand, and the establishment on the other hand to confirm his reservation and method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, represented by the deposit, is debited at the time of booking. Some establishments can generate invoices / notes electronically; the original file is certified and available online at the internet address provided by the establishment.
Respect for private life
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishments, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the performance of operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter. personal data. In particular when paying online, the customer's bank details must be sent by the stripe.com payment service provider to the establishment's bank, for the execution of the reservation contract. The customer is informed that this data transfer can therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act.However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, are committed vis-à-vis the establishment to take all security measures and respect for data confidentiality for said data transfers.
Convention of proof
Entering the required banking information, as well as accepting these general conditions and the booking voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com.will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.
Force majeure means any event external to the parties that is both unpredictable and insurmountable which prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as force majeure or fortuitous event those usually recognized by the jurisprudence of French Courts and Tribunals.Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.
These General Conditions of Sale are governed by the law of the country of establishment without hindering any mandatory protective provisions that may apply in the country of residence of consumers.
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the reservation voucher or request express all the obligations of the parties. No general or specific condition communicated by the customer may be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in decreasing order of priority, the reservation voucher or request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question. The present general conditions of sale by internet can be modified at any time and / or supplemented by the establishment.In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general internet sales conditions will automatically apply to all customers.